#CERTASSPLEDGE

Our Pledge To You

The Certass Trade Association (CTA) recognises that our industry is faced with a lack of reliable support, an ageing workforce, market challenges that limit professionalism when being competitive and a poor industry reputation.

Our industry needs a membership body that is focused on improving the support and information given to the local installer determined to do a good job for the consumer.

CTA aims to redefine the perception of our industry. Our goal is to ensure its long-term ability to stand on its own reputation as a skilled occupation vested in delivering the latest innovations and service practice to the housing market.

We pledge to collaborate with others who exemplify our core principles dedicated to improving the industry. To champion those who perform well, helping local businesses progress and flourish, and improving engagement between contractor and consumer through working with our members and like-minded industry bodies.

CTA Is Committed To:

  • Providing information & support to help glaziers manage their business effectively
  • Levelling the competitive playing field for the local tradesperson
  • Educating consumers on the dangers of cutting corners
  • Promoting the industry as a career choice
  • Ensuring a skilled & experienced workforce, accredited to industry standards
  • Representing the local tradesperson's view at wider industry and government level
  • Providing tradespeople with a trusted consumer brand and marketing support
  • Adopting modern communication methods that deliver value to all stakeholders
  • Championing diversity and inclusion throughout the sector

Your Pledge To Consumers

A Trade Association helps its members engage with their clients.

CTA has created a member Code of Conduct that reflects the professionalism of it’s membership. All CTA members pledge to the following high level key principles.

 

 

 

CTA Members Are Committed To:

  • Not mislead or take advantage of consumers
  • Consistently provide a high level of customer service
  • Treat consumer's home with care and respect
  • Listen to consumer's needs to ensure an honest course of action
  • Provide quotes, estimates and contracts in writing and plain English
  • Adopt appropriate standards of best practice to carry out work
  • Only use materials appropriate for the work and meet industry standards
  • Register all appropriate installation work with our Certification Body
  • Not act in a prejudice manner by treating all customers fairly
  • Uphold the integrity of the code, always